Hosting Australia is committed to protecting the privacy and confidentiality of information it collects from customers, website users, providers and contractors.
In most circumstances we collect information directly from you. This may be through information submitted to our website, information obtained during interaction with our website, correspondence, e-mail, in person or by telephone. We may also obtain information from a third party such as previous providers and credit references.
Personal information held by Hosting Australia may include things such as your name, date of birth, current and previous addresses, telephone (including fax) or mobile phone number, e-mail address, ABN, bank account or credit card details, occupation, driver's licence number and your username or password. We may also hold details of products or services that you have purchased from us, as well as certain details about your personal interests.
You might also need to provide personal information about other individuals to Hosting Australia (e.g. about your authorised representatives). If so, we rely on you to inform those individuals that you are providing their personal information to Hosting Australia and to advise them about this statement.
We may collect your information in a number of ways, including:
If you choose not to provide certain information about you, we may not be able to provide you with the products or services you require, or the level of service on which we pride ourselves.
Information may be collected to provide you with our goods and services and the ongoing provision of goods or services. We may provide information to other contractors or agents to take actions or make enquires in relation to our or your requirements.
In relation to individuals acting as service providers, contractors or agents, we may use your information to access or use services provided by you or an organisation for which you work.
We may also access your information to send you information about our activities or developments that we believe may be of interest to you, or for other marketing purposes.
We use and disclose your information for the primary purpose for which you have provided the information. In addition to the use and disclosure of information outlined above and under ‘Purpose of Collection’, we also use and disclose information for purposes ancillary and consequential to the primary purpose of collection such as invoicing, related correspondence and file management. To this end, we may use the services of agents, service providers or contractors.
Purposes for which we may use or disclose your information also include:
At your request or according to our requirements or the requirements of law, we may disclose your information to organisations such as:
As a domain name registrar, we are required by ICANN (the Internet Corporation for Assigned Names and Numbers) to make available the personal information we collect from you when you apply to register any generic top level domain names (eg., com, net, org, biz, info and name) to the public on a publicly accessible database known as the WHOIS database. This obligation also applies to some of the country code top level domains including the .au domains.
In addition, ICANN has another mandatory requirement that all its accredited registrars make the WHOIS database of personal information for com, net and org available for bulk downloads by third parties who have entered into a bulk access agreement with Hosting Australia.
We may also disclose your personal information to law enforcement and national security agencies, and other government and regulatory authorities as required or authorised by law.
On occasion, we may gather information about your computer for our services and to provide statistical information regarding the use of our website to our advertisers. Such information will not identify you personally; it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visitwikipedia.org, www.allaboutcookies.org, orwww.aboutcookies.org.
The information you provide to Hosting Australia is stored on computer and paper-based files as appropriate. The secure storage and use of information is important to Hosting Australia and we endeavor to take reasonable steps to protect the information from misuse or loss, or unauthorised access, modification or disclosure.
However, no data is entirely secure and safe from a breach or failure of data backup and security. Accordingly, whilst we take reasonable steps in relation to security of its services, we exclude all warranties and disclaim to the full extent permitted by law all liability in relation to data backup and security.
All staff with access to your personal information are bound by duties of confidentiality.
The disclosures of information listed above may involve transmitting, storing or processing information across national borders. This includes (amongst other things): our right to host the website on servers located in countries other than Australia; our right to conduct usage analysis; and our right to process payments. You consent to the transmission of data for these purposes.
We take all reasonable steps to ensure that the information we collect is accurate, complete and up-to-date at the time of collection. If your circumstances change or you have reason to believe our records are not accurate, complete or up-to-date, please contact Hosting Australia immediately and we will take all reasonable steps to amend the information in accordance with the above criteria or an alternative may be discussed with you.
You may request access to personal information that we hold on you. However, our discretion, duties and obligations under law may restrict your access. Given this, all reasonable actions will be taken to assist access or to address any reasons you have to seek access. If access is denied, we will provide you with reasons in accordance with law. If access is provided, a reasonable fee may be charged for time and other costs incurred in providing access.
If you have any queries concerning any aspect of this policy or our practices, or a concern or complaint please contact us at firstname.lastname@example.org. We will endeavor to get back to you within 48 hours.