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FAQs

Hosting

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It’s not enough to just register a domain and purchase a website hosting package. You actually need to ‘point’ your domain to your hosting account. ...
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Absolutely not. Your site will stay online throughout the whole migration process, ensuring you’re still able to receive emails and site enquiries, and ...
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First, what exactly is migration? Simply put, it’s the process of transferring all of your website’s data and information from one hosting provider’s ...
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There are a number of factors to consider when choosing a web hosting company: What kind of support do they offer? What is their uptime guarantee? ...
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Up time is the amount of time that a server has stayed up and running. This is usually listed as a percentage, like "99.9% up time." It is a great measure ...
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A dedicated server offers the maximum control over the web server your website is stored on. You rent an entire server exclusively, without any other users ...
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VPS hosting divides a server into virtual servers. In this setup, each website is hosted on their own virtual dedicated server, but are actually sharing ...
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Shared web hosting means that one physical server and its available resources hosted are shared among many users and their sites. On the shared hosting ...
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The type of hosting you need is dependent on the type of website you have and how much traffic your site experiences each month. Here’s a quick and easy ...
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Web hosting refers to a service that puts your website on the internet. In other words, it makes your website available and accessible to your users. Hosting ...
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When you come to Hosting Australia, your website is hosted on the latest Dell enterprise hardware, running Intel E5-2600 V3 CPUs with DDR4 RAM. All of ...
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An IP address gets blocked due to multiple failed login attempts. This is to ensure total security, and to prevent any brute force attacks on your account. ...
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If your IP address has been blocked, you will receive an IP block window. Please take a screenshot of this and send it to support@hostingaustralia.com.au. ...
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Unfortunately, we do not offer SSH access. For further information, please contact your dedicated account manager directly. Alternatively, you’re welcome ...
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Yes! When you choose any of our hosting packages, you will be able to send and receive email through our servers. In technical terms, we provide both IMAP/POP3 ...
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A data centre is a facility that centralises an organisation’s IT operations and equipment, and where it stores, manages, and disseminates its data. ...
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Firstly, what is it? Well, the easiest way to explain it is it’s the Linux version of Windows’ administrator account. You have access and make changes ...
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Hosting Australia is responsible for administering and servicing your dedicated hosting as it’s a fully managed service. We’re here to remove all the ...
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RAID (Redundant Array of Independent Disks, formerly Redundant Array of Inexpensive Disks) provides a way of storing the same data in different places–thus, ...
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We’ve made it as easy as possible. If you'd like to order a dedicated IP address (or additional IPs on a VPS), simply contact us on 1300 368 359 and ...
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Yes, you can. We make it as simple and straightforward to ensure your hosting package grows with your business. Please contact our support or sales team ...
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As a web hosting plan feature, monthly traffic can be found under many names such as: Traffic Data transfer File transfer Site bandwidth Web ...
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Congratulations, and welcome to the Hosting Australia family! You’re now one step closer to running a thriving business online. So what’s the next ...
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Yes. We know how important it is for you to have the freedom to make changes whenever they’re required, and you have full control over your hosting package ...
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Find out about our back-up scheduling. Yes – we keep daily backups for 7 days as well as one weekly and one monthly backup. If you ...
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Yes, we do. Web security is very important for both eCommerce sites and any site that requests users to enter their information. Build trust with your ...
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We take security very seriously here at Hosting Australia, and are proud to say we have not once had a security breach to our servers. If an individual ...
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Our servers are incredibly reliable, located at the renowned NextDC data centre in Melbourne. We are committed to delivering 100% up time every single ...
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Yes, you can. However, you cannot host multiple sites on one shared hosting account, but you can have multiple email accounts via different domain names ...
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After you’ve established yourself in the marketplace, if you’re interested in changing your domain name for some reason, there are a few important ...
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Cloaking and forwarding have the same meaning, and that is to use a frame within a website browser that disguises a URL as another. For example, a visitor ...
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Your data is in safe, secure hands. The servers are located at the renowned Next DC data centre in Melbourne, which means they’re protected ...
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All sites are equipped with web based email. Simply enter webmail.yourdomainname.com.au in the address bar and use your login information to access your ...
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Notes on making edits to MySQL database tables. cPanel allows you to use phpMyAdmin to edit MySQL tables through the use of SQL (Structured ...
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Yes, all of our servers support MySQL. What is MySQL? MySQL (Structured Query Language) is a database application that can be used ...
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Every single one of our available hosting packages come with unlimited bandwidth, so you’ll never see any hidden fees or charges when you choose us as ...
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Yes, all FTP and incoming/outgoing email traffic counts against your total bandwidth. But don’t worry! Because all of our hosting accounts come with ...
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Absolutely. If you’re interested in securing a dedicated IP address, or if you’d like any additional IP addresses on a Virtual Private Server (VPS), ...
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Learn what’s required for you to log into cPanel. To access you cPanel account, please go to yourdomainname.com.au/cpanel (use the ...

Domains

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In order for you to ensure your domain name stays safe, there are a few security considerations to take on board. First, what are the most common ...
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If your domain name expires because you (for whatever reason) forgot to renew it, don’t stress! Provided you get onto it ASAP, everything will be totally ...
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Yes, and it couldn’t be simpler! All you have to do is make sure your name and other details are all up to date on the domain record (perform a WhoIs ...
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The practice of registering particular domain names that include existing business names in order to sell to them down the track is what’s known as ‘cybersquatting’. ...
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Making sure that any changes to your contact information are updated on your domain’s record is important for a number of different reasons, and is unfortunately ...
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Yes, it’s entirely your choice. However, we certainly hope you’ll consider our service; our website hosting packages are very competitively-priced, ...
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After purchasing a domain, you’re not required to immediately use it. It’s registered to you, and you can take as much time as you like to get everything ...
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The domain name you choose, whether it’s for personal or business purposes, is a very important step that shouldn’t be taken without understanding ...
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So, as you are probably aware, website hosting and domain names are two different things, but they work concurrently with one another. While the hosting ...
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While it’s generally recommended that you opt for ‘short and sweet’ when you’re brainstorming domain names, so they’re easier to remember and ...
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Although available for certain domain extensions, it’s not actually permitted when it comes to .AU domain names as it’s prohibited directly by the ...
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Using a WhoIs domain name search, if a domain is already registered you’re able to find out a number of different details about the registrant such as ...
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For those who don’t have the proper paperwork (ABN/CAN, etc.) to register either a .com.au or .net.au domain name, there are most definitely other options ...
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The very short answer is as many as you like. But it’s important that you meet the particular guidelines that have been put in place by the auDA (.au ...
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It’s important to note first of all that you’re not in fact able to buy a domain name – you’re essentially renting it from the registry for a certain ...
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So you’ve thought of the perfect domain name, done a search and found it to be available but are hesitant to actually take the next step and register. ...
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There are so many different combinations for you to register in terms of a .AU domain name, but what about the opposite end of the spectrum? Are there ...
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The .AU domain extension cannot be registered by just anyone. There are restrictions in place that keep certain businesses and individuals from registering. For ...
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There is an ongoing argument when it comes to registering a domain name that uses one or more hyphens. We thought it might be a good idea to provide you ...
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It depends on the type of hosting you opt for. Find out more here. The short answer? Maybe, depending on the package you choose. Shared ...
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A subdomain is what you type into a website address to the left of the main domain name. Using our own domain name when you’re logging into the client ...
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Yes, you’re able to type your domain name either with or without ‘www’ at the start and it’ll take you to your website provided you’ve set up ...
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The domain should point to these two name servers: ns1.hostingaustralia.com.au ns2.hostingaustralia.com.au You’ll need this information when ...
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When any changes are made to the DNS (Domain Name System), there is a period of time it takes for those changes or updates to be reflected across the internet, ...
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Fear not! When you choose Hosting Australia as your new domain registrar, you can rest assured that during the transfer process, your site and emails will ...
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After payment has gone through, Hosting Australia will activate your domain name instantly (provided you’ve supplied all of the required contact information). To ...
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When you’re considering what your domain name should be, it’s important that you know the restrictions and allowances involved. In terms of length, ...
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So you’ve had a good think about what domain name best represents your business. Is it easily memorable and easy to spell and pronounce? Great! But what ...
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There are many clear advantages of registering multiple domains. Utilising both .com.au and .com can be beneficial to promote trust with Australian customers ...
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There are so many different options to choose from. Discover which ones are suitable to your business. This is a question that can ...
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Learn precisely what a registrar does. In simple terms, a domain registrar is the intermediary working with both the registrant and registry ...
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Entering your desired address into your browser isn’t reliable. Take a look here to learn the best way. If you’d like to discover ...
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The steps to registering domain names are easier and more straightforward than they have ever been. Everything can now be done online and, in just a few ...
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Robert Elz, of Melbourne University, created the original policies for the .AU TLD. He was responsible for the daily mechanics of Australia’s namespace, ...
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Your domain name is a key part of your online address, and is what your visitors will use to find you easily online. It is a collection of letters and/or ...

General

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No chance – at Hosting Australia, what you see is what you get. Whether you’re looking to register a domain, you’re interested in Australian web ...
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It only takes minutes to set up a web hosting account with us, which can all be done online. If you need any assistance in setting up an account, please ...
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We are located right here in Melbourne, as are all of our support staff. Choose any one of our hosting packages and you’ll have your very own account ...
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How many sales or leads would you miss out on if your site went down for minutes or hours during the month? And that’s not even considering the harm ...
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ICANN (Internet Corporation for Assigned Names and Numbers) is a not-for-profit organisation created in 1998 to act as coordinator of databases that are ...
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Started by the auDA (.au Domain Administration), these standards lay out a baseline of practices to keep data secure by domain name registrars. It assists ...
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When you’re looking to purchase a business, it’s important that you understand the business itself doesn’t actually include the domain name. As such, ...
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Your main account user name is automatically generated and isn’t able to be changed (cPanel account name). ...
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Learn where to go if you have a question about your bill. For the fastest response and resolution, please call 1300 368 359 and select ...
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